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Customer Growth Executive

Infobip Ltd | Bogotá, Cundinamarca | CO

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As a Customer Growth Executive, you’ll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their…...

At Infobip, we dream BIG. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. As a Customer Growth Executive, you’ll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients. You’re accountable for coordinating activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities. Responsibilities
  • Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
  • Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
  • Understand client’s structure and processes around choosing/implementing new solutions.
  • Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
  • Work closely with Customer Success for existing and future SaaS business.
  • In cooperation with TAA, ensure clients account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
  • In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
  • Analyze and forecast clients traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Requirements
  • Bachelors degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
  • At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
  • SaaS industry experience is a plus.
  • Exceptional professional English communication skills.
  • Strong administration, analytical and organizational skills, with a systematic approach to problems.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of ones identity.

Information :

  • Company : Infobip Ltd
  • Position : Customer Growth Executive
  • Location : Bogotá, Cundinamarca
  • Country : CO

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Growth Executive job info - Infobip Ltd Bogotá, Cundinamarca above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Growth Executive job info - Infobip Ltd Bogotá, Cundinamarca in 25-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 25-06-2024

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