Real Time Analyst

IntouchCX | Bogotá, Cundinamarca | CO

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the IntouchCX with the position of Real Time Analyst - IntouchCX which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Real Time Analyst - IntouchCX below matches your qualifications. Good Luck: D

We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance…...

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.

As Real Time Analyst, You Will…
  • Evaluate large amounts of data
  • Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
  • Adjust staffing and scheduling according to changing needs of the business
  • Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
  • Monitor schedules and escalate issues regarding attendance adherence
  • Work with team members to ensure they know their statistics related to the schedule
As Real Time Analyst, You Have…
  • High school diploma or equivalent (required)
  • Some post-secondary or completion of post-secondary schooling (preferred)
  • Good communication skills
  • Advanced knowledge of MS Word and Excel
  • Adaptability to learn a variety of software programs
  • A high level of accuracy with regards to data entry
  • Strong analytical and problem solving skills
  • Willingness to learn and adapt to working in a new environment
  • The ability to multitask and self-manage your work day

Information :

  • Company : IntouchCX
  • Position : Real Time Analyst
  • Location : Bogotá, Cundinamarca
  • Country : CO

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Real Time Analyst job info - IntouchCX Bogotá, Cundinamarca above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Real Time Analyst job info - IntouchCX Bogotá, Cundinamarca in 29-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 29-05-2024

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